HIPAA Compliance Commitment

Solved Medcare is dedicated to maintaining the highest standards of privacy and security for all Protected Health Information (PHI) under our stewardship. We fully comply with the Health Insurance Portability and Accountability Act (HIPAA) of 1996, including the Privacy Rule, Security Rule, and Breach Notification Rule, to ensure the confidentiality, integrity, and availability of patient information.

Our Compliance Framework:

Regulatory Adherence: We continuously monitor federal and state healthcare privacy regulations, ensuring our practices align with current HIPAA standards, including updates to transaction code sets, security requirements, and enforcement guidelines.

Physical and Technical Safeguards: We implement comprehensive administrative, physical, and technical security measures designed to protect PHI against unauthorized access, use, disclosure, alteration, or destruction. Our multi-layered security approach includes encryption, access controls, audit logging, and regular security assessments.

Technology Infrastructure: Solved Medcare applies safeguards appropriate to the nature and sensitivity of the information handled through its systems. Technologies that are authorized to store, transmit, or otherwise process protected health information are subject to security and compliance controls appropriate to their function and the applicable healthcare privacy requirements.

Our public website may also use technologies for analytics, website performance, and advertising measurement. These tools are intended for general website activity and are not designated as channels for submitting or processing PHI. Visitors should not provide patient information or other PHI through website features unless Solved Medcare has specifically identified the method as appropriate and secure for that purpose.

Staff Training and Accountability: Our team members receive ongoing HIPAA training and are bound by strict confidentiality agreements, ensuring every individual understands their role in protecting patient privacy.

SMS and Mobile Communications Privacy

Solved Medcare is committed to protecting the privacy of information provided in connection with SMS and mobile communications. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. SMS opt-in data and consent will not be shared with, sold to, rented to, or otherwise disclosed to any third parties or affiliates for their marketing or promotional purposes.

We may disclose information to service providers solely as necessary to support the delivery and operation of our communications and services, such as telecommunications providers and technology service providers. Such service providers may use the information only as necessary to provide services on our behalf and not for their own marketing or promotional purposes.

Your decision to opt in to SMS communications applies only to communications from Solved Medcare. SMS consent is not transferred to third parties or affiliates for their independent marketing or promotional use.

Marketing and Promotional Messages

Solved Medcare may send marketing or promotional text messages only to individuals who have separately consented to receive such communications. Consent to receive marketing or promotional text messages is optional and is not a condition of purchasing or receiving services from Solved Medcare.

Message frequency varies. Message and data rates may apply. Individuals may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact Solved Medcare using the contact information provided on this website.

Website Cookies, Analytics, and Advertising Measurement

Solved Medcare uses certain browser-based technologies to operate and evaluate its website. These technologies may include cookies, pixels, and similar tools that help us understand website traffic, identify technical or usability issues, assess visitor interactions, and measure the performance of our digital marketing activities.

Information generated through these technologies may include browser and device characteristics, IP address, referring pages or sources, pages viewed, interaction data, and related technical or usage information. Our public website analytics and advertising tools are not intended to collect or process protected health information (PHI).

Google Analytics

Solved Medcare uses Google Analytics to evaluate website traffic and usage trends. This service helps us understand information such as how visitors arrive at the website, which pages are accessed, how visitors interact with website content, and general technical characteristics of their browsing sessions.

Google may process information generated through cookies and related technologies in accordance with its applicable privacy policies and terms. We use the resulting analytics to evaluate website performance and improve the online experience we provide.

Meta Pixel

Our website also uses the Meta Pixel to support advertising measurement and campaign analysis. This technology helps Solved Medcare understand how visitors interact with the website after encountering our advertising and allows us to assess the effectiveness of certain marketing campaigns.

Meta may receive information about website visits and interactions through the Pixel and process that information in accordance with its own privacy policies, technologies, and account settings.

Managing Cookies and Tracking Technologies

Visitors may be able to restrict or disable cookies through their browser controls. Where Solved Medcare provides a cookie banner or preference management tool, visitors may also use those controls to manage available cookie and tracking preferences.

The availability of particular privacy choices may depend on a visitor’s location and applicable law. Restricting certain technologies may affect website functionality or our ability to measure website usage accurately.

Notice of Privacy Practices

This Notice describes how Solved Medcare may use and disclose your Protected Health Information and your rights regarding this information.

Permitted Uses and Disclosures:

Treatment Coordination: We utilize your PHI to provide accurate medical billing and coding services to healthcare providers, facilitating proper care coordination and documentation.

Payment Processing: Your health information is used to process insurance claims, verify coverage, obtain authorizations, and manage reimbursement activities on behalf of healthcare providers.

Healthcare Operations: We may use PHI for quality improvement initiatives, compliance audits, staff training, business planning, and other administrative functions necessary to operate our business effectively.

Information Sharing Practices:

PHI may be shared internally among authorized Solved Medcare personnel on a minimum-necessary basis to perform billing and coding services. We maintain strict access controls and audit trails to monitor all PHI access and use.

Security Measures:

We employ industry-leading security protocols including data encryption (both in transit and at rest), secure authentication systems, firewall protection, intrusion detection systems, and regular vulnerability assessments to safeguard your information against unauthorized access or disclosure.

Your Privacy Rights:

You have the right to request access to your health information, request corrections, receive an accounting of disclosures, request restrictions on certain uses, and file a complaint if you believe your privacy rights have been violated.

Policy Updates:

Solved Medcare reserves the right to modify this Notice of Privacy Practices as necessary to reflect changes in our business practices or legal requirements. Material changes will be communicated through our website and other appropriate channels. The current version will always be available upon request.