Privacy Policy

HIPAA Compliance Commitment

Solved Med Care is dedicated to maintaining the highest standards of privacy and security for all Protected Health Information (PHI) under our stewardship. We fully comply with the Health Insurance Portability and Accountability Act (HIPAA) of 1996, including the Privacy Rule, Security Rule, and Breach Notification Rule, to ensure the confidentiality, integrity, and availability of patient information.

Our Compliance Framework:

Regulatory Adherence: We continuously monitor federal and state healthcare privacy regulations, ensuring our practices align with current HIPAA standards, including updates to transaction code sets, security requirements, and enforcement guidelines.

Physical and Technical Safeguards: We implement comprehensive administrative, physical, and technical security measures designed to protect PHI against unauthorized access, use, disclosure, alteration, or destruction. Our multi-layered security approach includes encryption, access controls, audit logging, and regular security assessments.

Technology Infrastructure: All software applications, platforms, and websites utilized by Solved Med Care incorporate HIPAA-compliant privacy and security features. We exclusively deploy technologies that meet or exceed federal standards for healthcare data protection.

Staff Training and Accountability: Our team members receive ongoing HIPAA training and are bound by strict confidentiality agreements, ensuring every individual understands their role in protecting patient privacy.

SMS Communications Policy

Solved Med Care respects your privacy rights regarding electronic communications. We do not sell, rent, lease, share, or distribute SMS opt-in data, phone numbers, or contact information to third parties, affiliates, or external organizations for any marketing or commercial purposes.

In full compliance with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and applicable federal and state privacy regulations, your consent to receive text message communications is used exclusively for its stated purpose. We will not disclose your contact information without your explicit written authorization, except when required by law or necessary to fulfill our contractual obligations to you.

Notice of Privacy Practices

This Notice describes how Solved Med Care may use and disclose your Protected Health Information and your rights regarding this information.

Permitted Uses and Disclosures:

Treatment Coordination: We utilize your PHI to provide accurate medical billing and coding services to healthcare providers, facilitating proper care coordination and documentation.

Payment Processing: Your health information is used to process insurance claims, verify coverage, obtain authorizations, and manage reimbursement activities on behalf of healthcare providers.

Healthcare Operations: We may use PHI for quality improvement initiatives, compliance audits, staff training, business planning, and other administrative functions necessary to operate our business effectively.

Information Sharing Practices:

PHI may be shared internally among authorized Solved Med Care personnel on a minimum-necessary basis to perform billing and coding services. We maintain strict access controls and audit trails to monitor all PHI access and use.

Security Measures:

We employ industry-leading security protocols including data encryption (both in transit and at rest), secure authentication systems, firewall protection, intrusion detection systems, and regular vulnerability assessments to safeguard your information against unauthorized access or disclosure.

Your Privacy Rights:

You have the right to request access to your health information, request corrections, receive an accounting of disclosures, request restrictions on certain uses, and file a complaint if you believe your privacy rights have been violated.

Policy Updates:

Solved Med Care reserves the right to modify this Notice of Privacy Practices as necessary to reflect changes in our business practices or legal requirements. Material changes will be communicated through our website and other appropriate channels. The current version will always be available upon request.